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Responsible Gambling Policy

1. Introduction

MOBILE INCORPORATED Limited (the “Company”, “we”, “us”, or “our”) is committed to providing gambling services in a safe, transparent, and socially responsible manner.

This Responsible Gambling Policy explains the safeguards and controls implemented to help customers manage their gambling activity and reduce the risk of harm.

Gambling should be treated as a form of entertainment only and not as a source of income or financial solution.

This Policy applies to all users of our Services, including websites, mobile applications, and gaming platforms.

2. Regulatory Compliance

The Company operates in accordance with applicable regulatory requirements, including those issued by the Malta Gaming Authority (“MGA”), and other relevant legal obligations relating to player protection and responsible gambling.

Responsible gambling forms an integral part of the Company’s compliance and governance structure.

3. Objectives of This Policy

The Company’s responsible gambling framework is designed to:

  • promote safe and controlled gambling behaviour
  • support informed decision-making by customers
  • identify and respond to risky gambling patterns
  • provide effective player protection tools
  • comply with applicable regulatory requirements
  • minimise gambling-related harm where possible

4. Age Restrictions and Verification

Access to the Services is strictly limited to individuals aged 18 years or older, or the legal gambling age in the relevant jurisdiction, whichever is higher.

The Company applies identity and age verification procedures to ensure compliance. Where underage activity is suspected, accounts will be suspended and appropriate action taken, including possible permanent closure.

5. Responsible Gambling Tools

The Company provides a range of tools to help customers control their gambling activity:

Deposit Limits

Customers may set limits on deposits over selected time periods.

Loss Limits

Customers may restrict the maximum amount they can lose within a defined timeframe.

Session Controls

Tools are available to help manage time spent gambling.

Reality Checks

Automated notifications may be displayed during gameplay to encourage awareness of time and spending.

Self-Exclusion

Customers may voluntarily exclude themselves from accessing the Services for a specified or indefinite period.

Self-exclusion remains active for the entire selected duration and cannot be reversed during that period.

6. Monitoring and Risk Detection

The Company monitors player activity to identify behaviours that may indicate potential gambling-related harm.

Such indicators may include:

  • rapid increases in deposits
  • repeated attempts to recover losses
  • unusually long or frequent play sessions
  • deviation from normal betting patterns
  • escalating wagering intensity

Where risk indicators are identified, the Company may:

  • contact the customer
  • recommend responsible gambling tools
  • apply account restrictions
  • escalate the case for internal review

7. Intervention Measures

Where appropriate, the Company may implement protective actions, including:

  • temporary account suspension
  • cooling-off periods
  • mandatory deposit or spending limits
  • restriction of certain account features
  • referral to external support organisations

These measures are applied based on internal assessment and regulatory obligations.

8. Self-Exclusion Controls

Self-exclusion allows customers to take a break from gambling.

During self-exclusion:

  • access to the account is blocked
  • promotional communications are disabled
  • attempts to bypass restrictions may be prevented

Customers are encouraged to seek external support if they are experiencing gambling-related difficulties.

9. Financial Responsibility

Customers are encouraged to gamble only with funds they can afford to lose.

The Company may take reasonable steps to identify signs of financial distress or harmful gambling behaviour and apply appropriate safeguards where necessary.

10. Support Resources

The Company recognises the importance of access to external support services for individuals affected by gambling-related harm.

Where appropriate, customers may be directed to independent organisations that provide counselling and assistance.

11. Training and Internal Controls

Employees receive regular training on:

  • identifying problem gambling indicators
  • responsible gambling tools and interventions
  • escalation procedures
  • regulatory requirements and player protection obligations

Training is updated periodically to ensure ongoing effectiveness.

12. Record Keeping

The Company maintains records relating to responsible gambling measures, including:

  • limit settings
  • self-exclusion requests
  • intervention actions
  • risk assessment outcomes

These records support compliance monitoring and regulatory reporting.

13. Policy Updates

This Responsible Gambling Policy may be updated periodically to reflect regulatory, operational, or industry changes.

The most recent version will always be made available through the Company’s official channels.