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Terms and Conditions

Version: v1.0
Last Updated: dd/mm/yyyy

1. Introduction

These Terms and Conditions (“Terms”) set out the rules governing your access to, registration with, and use of the online gaming services, products, and website operated by Mobile Incorporated Limited (referred to as “the Company”, “we”, “us”, or “our”).

Mobile Incorporated Limited, a company incorporated under the laws of Malta with Company Registration Number C 84149 and having its registered office at Elite Business Centre, Trejqa Ta’box Box, MSIDA, MSD1840, Malta. Mobile Incorporated Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/818/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.

By registering an account, accessing the website, or using any of our services, you confirm that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree to these Terms in full, you must not create an account or use any of the Company’s services.

2. Updates to These Terms

We may revise these Terms periodically to reflect legal or regulatory requirements, operational adjustments, service improvements, or enhanced player protection measures.

Where changes materially affect your rights or obligations, we will notify you in advance of their effective date. The notification will identify what has been modified, added, or removed.

If your consent is required, you must accept the updated Terms before continuing to use the platform. Until acceptance is provided, access to wagering or gaming features will be restricted; however, you will still be able to withdraw any available funds, subject to standard withdrawal procedures and legal requirements.

3. Eligibility and Account Rules

3.1 Age Requirements

Services are strictly limited to individuals aged 18 or older, or the minimum legal gambling age in their jurisdiction, whichever is higher.

We may request proof of age and identity at any stage. Any false or misleading information may result in:

  • Account suspension or termination
  • Forfeiture of bonuses and winnings
  • Reporting to relevant authorities where required

3.2 Legal Jurisdiction

Players must ensure that online gambling is permitted in their country of residence or access location.

We do not intentionally provide services in jurisdictions where gambling is prohibited or restricted, or where we are not licensed to operate.

If an account is accessed from a restricted region, we may:

  • Block access to the platform
  • Suspend or close the account
  • Restrict deposits or withdrawals

3.3 Single Account Policy

Each individual may only hold one account.

All registration details must be truthful and belong solely to the registered user. Use of multiple accounts, false identities, or third-party accounts is strictly forbidden.

If multiple or fraudulent accounts are detected, we may:

  • Close affected accounts
  • Remove bonuses or promotional benefits
  • Confiscate related winnings

3.4 Compliance Requirements

Users must comply with:

  • Applicable laws and regulations
  • These Terms and related policies
  • Individual game and betting rules

Failure to comply may lead to restrictions, suspension, or account closure.

4. Player Responsibilities

4.1 Account Security

Users are responsible for keeping login credentials secure.

Any activity performed using valid credentials will be treated as authorised by the account holder unless proven otherwise.

Users must immediately report:

  • Suspicious access attempts
  • Lost or compromised credentials
  • Any unauthorised account activity

We are not liable for losses arising from failure to secure account access.

4.2 Accurate Information

All registration and profile information must remain accurate and up to date.

Users must promptly update changes to:

  • Contact details
  • Payment information
  • Residential address

Incorrect information may delay verification or restrict account access.

4.3 Understanding Game Rules

Each game or promotion has its own rules, which users are responsible for reviewing before participation.

All gaming activity is voluntary and undertaken at the user’s own risk. The Company is not responsible for financial losses resulting from gameplay.

4.4 Prohibited Behaviour

Users must not engage in any of the following:

  • Fraud or attempted fraud
  • Collusion or coordinated cheating
  • Use of bots or automated tools
  • Manipulation of games or systems
  • Exploitation of technical errors
  • Money laundering or suspicious transactions
  • Abuse of promotions or bonuses

Account sharing, selling, or transfer is also prohibited.

Violations may result in immediate suspension, closure, and forfeiture of winnings or bonuses.

4.5 Community Conduct

Where communication tools are available, users must behave respectfully.

Prohibited content includes:

  • Abuse, threats, or harassment
  • Hate speech or discrimination
  • Offensive or unlawful content
  • Obscene or inappropriate material

Access to communication features or accounts may be restricted for violations.

4.6 Account Closure by User

Users may close their account at any time via account settings or support.

Before closure, users are advised to withdraw remaining funds.

Closure may be delayed if:

  • Verification is incomplete
  • Investigations are ongoing
  • Disputes remain unresolved

Closed accounts:

  • Lose access to services
  • May forfeit unused bonuses (where applicable)
  • Remain subject to legal data retention requirements

Self-exclusion tools should be used for responsible gambling purposes.

5. Company Rights and Operations

5.1 Identity Verification

We may request identity and financial verification at any time, including:

  • Government ID
  • Proof of address
  • Payment method ownership
  • Source of funds documentation

Failure to comply may result in restricted account functionality.

5.2 Service Availability

Service interruptions may occur due to:

  • Maintenance
  • System upgrades
  • Security updates
  • Technical issues

We aim to minimise downtime but cannot guarantee uninterrupted service.

5.3 Financial Controls

We may apply limits to deposits, withdrawals, and wagering.

All transactions are monitored for fraud prevention and compliance purposes. Suspicious activity may trigger additional checks or reporting to authorities.

5.4 Account Termination Rights

We may suspend or close accounts where necessary due to:

  • Non-compliance
  • Fraud or illegal activity
  • Regulatory obligations
  • Security concerns

Where permitted, users will be notified of such actions.

5.5 Intellectual Property

All intellectual property rights, title, and interest in and to the website and its contents, including but not limited to all text, software, scripts, graphics, illustrations, photographs, audio, music, games, videos, interactive features, documentation, data (including statistical compilations and database content), trademarks (including trade names, service marks, and logos), and any similar materials (collectively, the "Content"), are owned by or validly licensed to Mobile Incorporated Limited.

The Content is protected by applicable international and domestic laws relating to copyright, trademarks, patents, designs, and other intellectual property rights. Your access to or use of the website does not grant, assign, or transfer any ownership or other rights in the Content or the underlying intellectual property, except where expressly authorized in writing by Mobile Incorporated Limited or its licensors.

Restrictions and Prohibited Uses

Unless expressly permitted by these terms, applicable law, or through a feature or functionality of the website:

  • You must not copy, reproduce, distribute, publish, display, perform, transmit, post, commercially exploit, scrape, extract, or otherwise use any part of the Content or the website's source code by any means or in any form.
  • You must not modify, translate, adapt, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of, or create derivative works based on, any part of the Content.
  • You must not sell, license, sublicense, assign, transfer, rent, lease, host, or otherwise commercially exploit the Content, whether in whole or in part.
  • You must not remove, obscure, alter, or tamper with any copyright, trademark, or other proprietary notices appearing on or within the Content.
  • You must not use the Content or any portion of the website for the purpose of developing, creating, or supporting any website, product, or service that is similar to or competitive with the website.
  • You must not use automated means, including crawlers, robots, spiders, bots, data mining tools, scraping technologies, or other automated data extraction or retrieval systems, to access, collect, extract, compile, reproduce, or create any database, directory, archive, or similar collection from the website, its Content, or its associated databases, whether directly or indirectly.
  • You must not engage in reporting, blogging, advertising, marketing, or any other commercial activity relating to the trademarks or the website where such activity is undertaken for profit, financial gain, or commercial advantage, except to the extent permitted under applicable law.

The Content and any related software are made available solely for your personal, non-commercial use. Any use of the Content beyond that limited purpose is prohibited unless expressly authorized by Mobile Incorporated Limited.

5.6 Suspension of Accounts

Accounts may be suspended or closed due to:

  • Verification failures
  • Fraud or AML concerns
  • Policy violations
  • Regulatory requirements

Reinstatement is not guaranteed.

6. Payments and Funds

6.1 Source of Funds

All deposits must originate from lawful sources owned by the account holder.

Where a player’s cumulative deposits reach or exceed €2,000, the Company shall apply enhanced due diligence measures in accordance with applicable anti-money laundering and regulatory requirements.

For the purposes of this clause, the €2,000 threshold shall be calculated on either of the following bases:

  • a daily aggregate basis, taking into account all deposits made by the player from the establishment of the business relationship; or
  • a rolling period of one hundred and eighty (180) days, aggregating all deposits made by the player within that period.

Upon reaching this threshold, the Company may require the player to provide additional verification information, which may include (without limitation):

  • proof of identity and address;
  • verification of payment method ownership;
  • source of funds documentation; and/or
  • source of wealth information, where required by applicable law or risk assessment.

The Company reserves the right to restrict, suspend, or delay deposits and/or withdrawals until satisfactory completion of the required due diligence procedures.

Failure to provide requested information within a reasonable timeframe may result in suspension or closure of the account, in accordance with applicable regulatory obligations.

We may request proof of:

  • Payment ownership
  • Source of funds
  • Source of wealth (where required)

Failure to comply may restrict account access.

6.2 Deposits

Deposits can be made via available payment methods such as:

  • Bank transfer
  • Cards
  • E-wallets
  • Cryptocurrency (where supported)

Funds are credited once payment confirmation is received.

6.3 Account Funds

Player balances are used only for gaming purposes. The Company is not a financial institution, and balances do not earn interest or investment returns.

6.4 Withdrawals

Withdrawals are processed via available methods, subject to:

  • Verification requirements
  • Compliance checks
  • Promotional conditions (if applicable)

Processing times may vary depending on payment providers and security reviews.

6.5 Promotions and Bonuses

Promotional offers may include bonuses, free bets, cashback, loyalty rewards, or other similar incentives (“Promotions”).

Each Promotion is governed by specific promotional terms and conditions which form an integral part of these Terms.

6.5.1 Acceptance Requirement

Players must explicitly accept the applicable promotional terms prior to participating or being enrolled in any Promotion. No Promotion shall be activated unless such acceptance is confirmed.

6.5.2 Promotional Conditions

Each Promotion shall clearly state all material conditions, including but not limited to:

  • wagering requirements
  • eligibility criteria
  • time limits
  • withdrawal restrictions
  • any applicable limitations or exclusions

6.5.3 Availability of Terms

Promotional terms shall remain:

  • clearly accessible while the Promotion is active; and
  • available for reference after acceptance.

We reserve the right to modify or cancel Promotions in cases of abuse, fraud, regulatory obligation, or operational necessity.

6.6 Withdrawal Processing

Withdrawals are processed via available payment methods and are subject to verification, compliance, and security checks.

Where funds are subject to wagering requirements, promotional restrictions, or bonus conditions, such restrictions must be fully satisfied before withdrawal.

Processing Time

Withdrawals are typically processed within 24 hours following completion of required verification checks, excluding delays caused by third-party payment providers.

6.7 Fees and Charges Transparency

Where any fees or charges apply to deposits, withdrawals, or payment processing, such fees shall be:

  • clearly disclosed before the transaction is completed;
  • made available in a dedicated and accessible fees section; and
  • applied only where permitted under applicable law and payment provider rules.

No hidden or undisclosed charges shall be applied to player funds.

Players shall be notified in advance of any changes to applicable fees.

6.8 Suspended Transactions

Payments may be delayed or held where:

  • Fraud is suspected
  • AML checks are required
  • Unusual activity is detected

Valid funds are released once investigations are completed.

6.9 Dormant Accounts

An account shall be deemed inactive where no login, deposit, withdrawal, wagering activity, or other financial or account-initiated action has occurred for a continuous period of twelve (12) months.

Where an account remains inactive for 12 months, it may be classified as dormant.

Dormant accounts may:

  • require additional verification before reactivation
  • have access to promotional offers suspended
  • be subject to account management controls as required for security or compliance

Where permitted by applicable law and regulatory requirements, the Company may apply a reasonable monthly administrative fee to dormant accounts.

Before any such fee is applied, the Company shall:

  • provide the player with prior written notice via email or other durable medium; and
  • allow the player a reasonable opportunity to withdraw funds or reactivate the account before fees commence.

All remaining funds in dormant accounts remain the property of the player and may be withdrawn at any time, subject to standard verification requirements.

7. Liability and Risk

7.1 Gambling Risk

All gaming activity involves financial risk. Outcomes are random or system-driven, and losses may occur.

7.2 Service Availability Disclaimer

Services are provided “as is” and “as available.” We do not guarantee uninterrupted operation.

7.3 Technical Errors

In case of system errors, we may:

  • Void affected bets
  • Adjust balances
  • Reverse incorrect winnings
  • Suspend affected games

7.4 Refunds

Refunds may be issued where applicable under these Terms or required by regulation, including but not limited to:

  • cancellation of an event, game, or wager prior to settlement
  • material disruption affecting fair completion of gameplay or events
  • obvious errors in odds, pricing, paytables, or system output
  • duplicate, erroneous, or technical transaction failures
  • legal or regulatory obligation requiring reversal of funds

Where applicable, refunds will be returned to the original payment method where possible, or otherwise via an approved alternative method in accordance with AML and payment processing requirements.

All refund decisions shall be made fairly, transparently, and in compliance with applicable regulatory obligations.

7.5 Liability Limits

We are not liable for indirect or consequential losses such as:

  • Lost profits
  • Lost winnings
  • Data loss
  • Business interruption

Liability is limited to the extent permitted by law.

7.6 Force Majeure

We are not responsible for disruptions caused by events outside our control, including:

  • Natural disasters
  • Cyber incidents
  • Government actions
  • Network failures

7.7 Third-Party Services

We are not responsible for external websites or services linked through our platform.

7.8 Indemnity

Users agree to cover any losses or claims arising from:

  • Breach of these Terms
  • Misuse of services
  • Illegal activity
  • Violation of third-party rights

8. Legal Information

8.1 Operator Details

Mobile Incorporated Limited
Malta (Registration No. C 84149)
Elite Business Centre, Trejqa Ta’ Box Box, Msida MSD1840, Malta

8.2 Jurisdiction

These Terms are governed by Maltese law. Disputes fall under Maltese court jurisdiction unless otherwise required by law.

8.3 Compliance Framework

We operate under:

  • Malta Gaming Authority regulations
  • FIAU anti-money laundering rules
  • FATF international standards

8.4 Responsible Gambling

Tools available include:

  • Deposit limits
  • Loss limits
  • Session reminders
  • Cooling-off periods
  • Self-exclusion

8.5 Complaints

The Company shall acknowledge and respond to all player complaints within a reasonable timeframe.

A final response shall be issued within ten (10) days from the date the complaint is received.

Where further investigation is required, this period may be extended by an additional ten (10) days, provided that:

  • the player is informed in writing before the expiry of the initial 10-day period; and
  • the reason for the extension is clearly communicated.

The player shall be kept informed of the status of their complaint and the expected resolution timeline.

Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may escalate the matter to:

  • the Malta Gaming Authority (“MGA”);
  • an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
  • the competent courts of Malta.

Where an ADR mechanism is made available or selected, the player shall be informed in advance, in clear and comprehensible terms, of the procedure and its legal effect, including whether the outcome is binding or non-binding.

Where the ADR process is non-binding:

  • the ADR outcome shall constitute a non-binding recommendation or opinion only and shall not be legally binding or enforceable;
  • the Company shall not be required to accept, implement, or give effect to the outcome, without prejudice to any voluntary settlement or agreement reached between the parties; and
  • the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.

Where the ADR process is binding, the player shall be clearly informed prior to participation that:

  • the ADR decision will be final and legally enforceable under the applicable ADR framework; and
  • participation may limit or replace the right to further judicial proceedings, except where such limitation is not permitted under applicable law, including rights of appeal or judicial review.

Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from initiating court proceedings prior to the commencement of the ADR process.

This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.

8.6 Related Policies

This document should be read alongside:

  • Responsible Gaming Policy
  • AML & KYC Policy
  • Privacy Policy
  • Complaints Policy